Frequently Asked Questions
Everything you need to know about Ikigai Cases.
What materials are used in Ikigai Cases?
We use premium, impact-resistant polycarbonate and shock-absorbing TPU liners to ensure your phone is protected while maintaining a slim, fashionable profile.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do you offer a warranty on your products?
Yes, every Ikigai Case comes with a 12-month warranty covering any manufacturing defects or significant print fading under normal usage conditions.
Are your cases compatible with wireless charging?
Absolutely. All our cases are designed to be thin enough to support Qi-standard wireless charging and MagSafe accessories without needing to remove the case.
What is your return policy?
If you are not completely satisfied with your purchase, you can return your unused case in its original packaging within 30 days for a full refund or exchange.
How do I clean my phone case?
We recommend using a soft, damp cloth with a small amount of mild soap. Avoid harsh chemicals or abrasive materials that could damage the finish.